VEOLIA WATER BACKFLOW TESTING COMPLIANCE
Complete Guide for Veolia Water Customers in Westchester County
ABOUT VEOLIA WATER
Veolia Water serves over 75,000 customers across Westchester County, providing drinking water to multiple communities including:
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Primary Service Areas:
• New Rochelle
• Mamaroneck (Town and Village)
• Larchmont
• Parts of Scarsdale
• Parts of White Plains
• Parts of Harrison
• Parts of Rye
• And surrounding areas
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Veolia is one of the largest private water companies in New York and maintains strict compliance requirements for backflow prevention to protect the public water supply.
VEOLIA'S BACKFLOW TESTING REQUIREMENTS
Mandatory Annual Testing:
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Who Must Test:
• All residential properties with backflow devices
• All commercial properties with backflow devices
• Irrigation systems
• Fire suppression systems
• Swimming pools
• Any cross-connection protection
Testing Frequency:
• Every 12 months from last test date
• Some devices may require more frequent testing
• After any repair or modification
• When required by Veolia inspection
Certification Requirements:
• Must be performed by NYS-certified tester
• NYS certification number required on reports
• Self-testing is NOT accepted
• DIY testing will result in violations
VEOLIA TESTING DEADLINES
Understanding Your Due Date
Anniversary System:
• Tests are due 12 months from last test
• Example: Last test April 15, 2023 → Due April 15, 2024
• No grace period after due date
• Violations begin immediately when overdue
Common Due Dates:
• April 30 (irrigation season start)
• January 31 (calendar year-end)
• Various dates throughout year based on installation
How to Find Your Due Date:
• Check your last test report
• Log into VEPO Solutions portal
• Check Veolia bill notices
• Call Veolia customer service: 914-699-4347
• Call us: 914-403-0181 (we can help determine)
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Best Practice:
Schedule testing 30-60 days before due date to allow time for repairs if needed.
COMMON VEOLIA CUSTOMER QUESTIONS
Q: How do I know if I'm a Veolia customer?
A: Check your water bill. If it says "Veolia Water" or "Veolia North America," you're a Veolia customer. You can also call Veolia at 914-699-4347.
Q: Can I use any certified tester for Veolia properties?
A: Yes, any NYS-certified backflow tester can test for Veolia customers. However, ensure they can submit electronically via VEPO Solutions for fastest processing.
Q: What if I never received a notice from Veolia?
A: You're still responsible for testing annually. Not receiving a notice doesn't excuse non-compliance. Verify your contact information with Veolia.
Q: Can I get an extension if I need repairs?
A: Contact Veolia directly to request an extension. They may grant additional time for complex repairs, but you must request it proactively.
Q: What if my test was submitted but Veolia shows me as non-compliant?
A: Contact your tester first to verify submission. If submitted, provide confirmation to Veolia. Electronic submissions via VEPO rarely have issues.
Q: Does Veolia accept paper test reports?
A: Yes, but electronic submission via VEPO Solutions is strongly preferred and processed much faster.
Q: Can I access my testing history online?
A: Yes, through the VEPO Solutions portal. Contact Veolia for access if you don't have login credentials.
PROFESSIONAL TESTING FOR VEOLIA CUSTOMERS
J&J Backflow Device Testers Inc.
Veolia-Approved Testing Services
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We Specialize in Veolia Compliance:
• Electronic filing via VEPO Solutions
• Automatic submission confirmation
• Property owner copied on all reports
• 30+ years serving Veolia customers
• Thousands of Veolia properties serviced
Our Veolia Service Includes:
• Professional NYS-certified testing
• Complete DOH-1013 documentation
• Electronic VEPO submission
• Email confirmation to you
• Free annual reminders
• Responsive to Veolia requirements
Pricing:
• Standard testing: $99* per device
• Electronic filing: Included
• Confirmation copies: Included
• Annual reminders: FREE
Call 914-403-0181
Email: jandjbackflow@gmail.com
Same-day and emergency service available for Veolia compliance deadlines.
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*introductory offer for new residential customers
VEOLIA PENALTIES FOR NON-COMPLIANCE
​Standard Violation Fees:
• First violation: $50-$100
• Second violation: $100-$250
• Continued non-compliance: $250-$500
• Extended non-compliance: $500+
• Court costs if legal action: $200-$1,000+
Service Disconnection:
• Water shutoff after extended non-compliance
• Reconnection fee: $150-$300
• Reconnection inspection required
• May require immediate testing before reconnection
• After-hours reconnection: Additional fees
Additional Consequences:
• Account holds (prevents service transfers)
• Collection agency referral
• Credit reporting (severe cases)
• Legal action for extreme non-compliance
• Lien on property (rare but possible)
BEST PRACTICES FOR VEOLIA CUSTOMERS
Stay Compliant Easily
Use Automatic Reminders:
• Sign up for J&J's free reminder service
• Email/text 60 days before due
• Never miss your deadline
• Schedule early
Keep Good Records:
• Save all test reports
• Keep submission confirmations
• Track due dates
• Document repairs
Schedule Proactively:
• Test 30-60 days before due
• Avoid last-minute rush
• Allow time for repairs
• Prevent violations
Update Contact Information:
• Keep email current with Veolia
• Update phone number
• Ensure mail delivery
• Receive important notices
Choose Qualified Testers:
• Verify NYS certification
• Confirm VEPO Solutions access
• Check electronic filing capability
• Use experienced professionals